// refunds

Refund policy

Last updated Oct 26, 2026

This policy covers JamRadar featured listings ($29 for one week), sold by Roberts Digital Creations through Stripe.

Full refund

We don't approve your jam. Every featured listing is reviewed before it goes live. If we decline it, you get a full refund.
We can't run it. If we can't run your featured week (for example the jam is cancelled or ends before your spot could start), you get a full refund.
You cancel before it goes live. Ask before your featured week starts and you get a full refund.

Partial (pro-rata) refund

If your featured listing is missing for part of the week because of our error (for example a site outage or a mistake on our side), we'll refund the missed days pro-rata (1/7 of the price per full day missed), or extend your spot by the same number of days if you prefer.

No refund

After your featured week has started, we don't refund for reasons outside our control, such as fewer entrants than you hoped. We may remove a listing that breaks our featured-listing terms (for example a fake or misleading jam), and in that case a refund is at our discretion.

How to ask for a refund

Contact us at hello@jamradar.dev with the email you used at checkout, your jam's URL and the reason. Refund decisions are made by a person, usually within 2 business days, and approved refunds go back to your original payment method through Stripe (your bank may take 5 to 10 business days to show it). Refunds are not automatic.